POPIA Privacy Policy
Protection of Personal Information Act Compliance
Last Updated: December 06, 2025 | This policy complies with South Africa's Protection of Personal Information Act (POPIA), 2013.
1 Introduction
My Gig Guide ("we," "our," or "us") is committed to protecting your personal information in accordance with South Africa's Protection of Personal Information Act (POPIA), 2013. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our event discovery platform and related services.
By using our website and services, you consent to the collection and use of your personal information as described in this policy. If you do not agree with our policies and practices, please do not use our services.
2 Information We Collect
2.1 Personal Information
- Account Information: Name, email address, phone number, profile picture, and date of birth
- Event Information: Event attendance history, preferences, and reviews
- Artist/Venue Information: Business details, contact information, and performance history
- Payment Information: Billing address and payment method details (processed securely through third-party providers)
2.2 Technical Information
- IP address, browser type, device information, and operating system
- Website usage data, including pages visited, time spent, and click patterns
- Location data (with your permission) for finding nearby events
- Cookies and similar tracking technologies
3 How We Use Your Information
- Service Provision: To provide and maintain our event discovery platform, process bookings, and facilitate transactions
- Personalization: To customize content, recommend events, and improve user experience
- Communication: To send event updates, newsletters, and important service notifications
- Analytics: To analyze usage patterns, improve our services, and develop new features
- Legal Compliance: To comply with applicable laws, regulations, and legal processes
- Security: To protect against fraud, abuse, and unauthorized access
4 Legal Basis for Processing (POPIA Compliance)
Under POPIA, we process your personal information based on the following lawful grounds:
- Consent: When you explicitly agree to the processing of your personal information
- Contract Performance: To fulfill our contractual obligations to provide services
- Legitimate Interest: To improve our services, prevent fraud, and maintain platform security
- Legal Obligation: To comply with applicable South African laws and regulations
- Vital Interest: To protect your life, health, or physical integrity in emergency situations
5 Information Sharing and Disclosure
We may share your personal information in the following circumstances:
- Event Organizers: When you book events, we share necessary information with organizers
- Service Providers: With trusted third parties who assist in operating our platform (payment processors, analytics providers)
- Legal Requirements: When required by law, court order, or to protect our rights and safety
- Business Transfers: In connection with mergers, acquisitions, or asset sales
- Consent: With your explicit consent for any other purpose
Note: We never sell your personal information to third parties for marketing purposes.
6 Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- SSL encryption for data transmission
- Secure servers and databases with access controls
- Regular security audits and vulnerability assessments
- Staff training on data protection and privacy
- Incident response procedures for data breaches
7 Your Rights Under POPIA
You have the following rights regarding your personal information:
Access & Portability
Request access to your personal information and receive it in a portable format
Correction
Request correction of inaccurate or incomplete personal information
Deletion
Request deletion of your personal information in certain circumstances
Objection
Object to processing based on legitimate interests or for marketing purposes
To exercise your rights: Contact us at privacy@mygigguide.co.za or use the contact form below.
8 Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy:
- Account Information: Until you delete your account or request deletion
- Event Data: For the duration of the event plus 3 years for analytics and legal compliance
- Payment Records: As required by South African tax and accounting laws (typically 5 years)
- Marketing Data: Until you unsubscribe or object to processing
9 Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience:
Essential Cookies
Required for basic website functionality and security
Analytics Cookies
Help us understand how you use our website
Preference Cookies
Remember your settings and preferences
You can manage cookie preferences through your browser settings or our cookie consent banner.
10 Children's Privacy
Our services are not directed to children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
11 Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
12 Contact Information
Data Protection Officer
Email: privacy@mygigguide.co.za
Phone: +27 (0) 11 123 4567
Address:
My Gig Guide (Pty) Ltd
Privacy Department
Johannesburg, South Africa
General Inquiries
Email: info@mygigguide.co.za
Website: www.mygigguide.co.za
Response Time: We aim to respond to all privacy inquiries within 48 hours.
Complaints: If you believe we have not handled your personal information in accordance with POPIA, you have the right to lodge a complaint with the Information Regulator of South Africa at inforeg@justice.gov.za or visit www.justice.gov.za/inforeg/